The Challenge
Unreliable systems, high transaction volumes, and complex requirements.
A prominent microfinance institution faced recurring failures with multiple vendors who couldn’t deliver an integrated solution to meet their diverse needs. The previous systems were inefficient, and the company struggled to implement Loan Origination and Loan Management System (LOS & LMS) applications. They required a solution that could work seamlessly in both online and offline environments and could support high transaction volumes across multiple locations.
What Was Needed?
A unified, scalable platform that could handle complex operations with ease.
The organization needed a software solution that could:
- Work efficiently in both online and offline modes, with the ability to synchronize data when internet access was available
- Support high transaction volumes across 2,000+ locations
- Include robust loan origination and loan management features
- Ensure business continuity during the migration process
- Provide an intuitive user interface to minimize training requirements
- Deliver seamless data synchronization despite poor internet connections
Our Approach
A scalable, offline-first solution built for high performance.
We developed a unified solution that addressed the client’s core challenges, ensuring scalability, offline functionality, and real-time synchronization:
- Store-and-Forward Architecture: Ensured data could be collected offline and synchronized when connectivity was restored
- Cross-Platform Dashboard: Enabled real-time access to data for management teams, up to regional offices
- Mobile Client: Provided an Android-based solution for field agents to track portfolios and perform transactions
- Extensible Architecture: Built with flexibility to support future requirements and growth
- Short Implementation Timeline: Focused on delivering the solution within a tight timeline, including data migration and minimal downtime
Technologies Used:
- Frontend: C#.NET for Windows Service
- Server Side: ASP.NET Web Services
- Database: MS-SQL Express at branches, MS-SQL Server at central office
- Database Size: 2 TB
- Transactions: 10 million+ transactions per day
- Users: 20,000+
The Outcome
Seamless operations, even in offline mode.
The solution ensured real-time data synchronization across the 2,000+ locations, allowing for seamless operations even when internet connectivity was poor. The platform enabled the microfinance institution to scale its operations without compromising on speed or data integrity. Furthermore, the new system empowered field agents with mobile access and offered management teams at regional offices full visibility into operations.
What Changed?
From system failures to streamlined processes.
- Reliable data synchronization, even in low-bandwidth environments
- Full offline functionality for field agents with automatic synchronization upon reconnection
- Scalable architecture supporting millions of transactions per day
- Intuitive interface that minimized training time and boosted user adoption
- Fast implementation, with zero disruption during the software migration
The Big Picture
Building a foundation for growth, no matter the environment.
This solution wasn’t just about solving the technical challenges—it was about building a system that would enable future growth, operational efficiency, and a seamless user experience across all locations. By delivering a unified, offline-first solution, the institution was equipped to scale its operations effortlessly, empowering its agents and management team with the right tools for success.
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